Returns, Refunds, and Exchanges

Due to the intimate nature of our products and health considerations, we can't accept returns or exchanges for underwear or swimwear, but we will do our best to help resolve any issues.

If the underwear/clothing you received is damaged:
  • Contact us with your name, order number, a photo of the damage, and description of the issue. We'll re-send deliveries for any damaged or faulty goods received within 30 days of shipment.
  • Please note, damaged or faulty items that have been washed or worn will be replaced at our discretion.  Requests for replacement of damaged or faulty items after 30 days of shipment will be replaced at our discretion.  
If the underwear you received is the wrong size/style from the order:
  • Contact us with your name, order number, and the size/style you received as soon as possible.  A photo of the product and any labels or packaging is encouraged, as this will expedite the process for a replacement. If the style/size received is different than the original order (or your size/style preferences in the case of the Monthly Underwear Club), we are happy to re-send your delivery at no additional cost.  
  • Notification after 60 days of shipment for incorrectly sent items will be refunded or replaced at our discretion.  
If the underwear you received is not to your liking: 
  • We don't exchange items or accept returns if you simply change your mind or don't like what you received so we encourage customers to consider their purchase on as a final sale.
  • Monthly Underwear Club subscribers are encouraged to keep their size/style preferences up to date.  Please contact us at to let us know if you'd like to change your size or style preference.
  • We do take customer feedback on board and often share this feedback with the brands we feature.  Feel free to provide this feedback via the customer service portal.
Return Policy for Activewear:
  • Please choose wisely, as we do not offer refunds for change of mind.  We will however exchange activewear (excluding underwear and swimwear) for another product provided we are notified within 30 days of the purchase date.  Any requests to exchange clothing outside of this timeframe will be dealt with at our discretion.